FAQ
- What changes do I need to tell you about?
- Why can't I make a change through my app?
- What policy changes can I make through my app or dashboard?
- What changes can't I make through my app or dashboard?
- I don't agree with my total loss valuation
- My car has been written off (categorised as a total loss), but I don’t think that’s right. What can I do?
- When will I receive my total loss payment from my insurer ?
- I have been informed my vehicle is a write off (also known as a total loss) by my insurer, what happens next?
- Is my No Claims Discount (NCD) affected if I join By Miles?
- Can I protect my No Claims Discount (NCD)?
- Can I use my No Claims Discount (NCD) that I've earned on a motorcycle, van or lorry?
- How do I get proof of my No Claims Discount (NCD) when I leave By Miles?
- How do I get my No Claims Discount (NCD) at the end of my policy?
- Do I need to provide proof of my No Claims Discount (NCD) when I join By Miles?
- My car has been vandalised, am I covered?
- Can I use the app without the Miles Tracker connected?
- Do I need to reconnect the Miles Tracker if I get a new phone or if I reinstall the app?
- What if I change cars? Can I just move the Miles Tracker?
- What if I accidentally unplug the Miles Tracker?
- Can I install the Miles Tracker myself or do I need help?
- My Miles Tracker delivery hasn't arrived - what should I do?
- Who will deliver my Miles Tracker package, and how can I track the delivery?
- The app is asking for a text message code, but I haven't received anything. What do I do?
- How do I verify my mobile phone number in the app?
- How do login biometrics in the app work?
- Can I log in without a password?
- Where can I find the email address and password I need to log in to the app?
- How do I turn the notifications in the By Miles app on and off?
- Why have I been sent a cable with my Miles Tracker?
- Can I use the Miles Tracker and another OBD-II device at the same time?